Responsible Gaming

At Mirax Casino, responsible gaming means treating gambling as entertainment and making informed choices about how you play. Gambling involves risk and should never be viewed as a way to make money, recover losses or solve financial problems. Set limits before you begin, monitor your activity and take a break whenever gambling no longer feels enjoyable or controlled.

Mirax Casino operates under a Tobique Gaming Commission licence (no. 0000091) and a Curaçao Gaming Authority licence (OGL/2023/176/0095), with SSL encryption applied to all personal and financial data.

Keep gambling within safe limits

Gambling outcomes cannot be predicted with certainty, and there is no guaranteed way to win. Each game has its own rules and risks. A previous result does not make a particular outcome more or less likely, and a losing streak does not mean that a win is due. Keeping this in mind can help you maintain realistic expectations while using Mirax Casino.

Only gamble with money you can afford to lose after essential living costs and other responsibilities have been covered. Gambling should never come before rent, mortgage payments, utilities, food, healthcare, education, debt repayments or family needs. Do not use borrowed money, credit intended for another purpose or money set aside for important expenses.

Decide how much time and money you are comfortable spending before you start.
Treat your gambling budget as entertainment spending, not an investment.
Keep records of deposits, bets, wins and losses instead of relying on memory.
Avoid gambling when you are upset, stressed, tired, angry or affected by alcohol or other substances.
Take regular breaks and avoid playing for longer than you originally planned.
Do not increase your stakes to chase losses or try to win back money.
Never rely on gambling as a source of income.
Keep gambling separate from essential spending and financial commitments.
Talk to someone you trust if gambling begins to affect your mood or daily life.

It is helpful to maintain a balanced routine that includes work, study, exercise, family, friends and activities that do not involve gambling. If gambling starts taking priority over relationships, health, employment, education or other responsibilities, stop and consider seeking support. You do not need to wait until a serious problem develops before taking action.

Never chase losses

Chasing losses means continuing to gamble or increasing the amount you stake in an attempt to recover money. This can quickly lead to larger losses and greater stress. Once you reach the amount or time you planned to spend, stop. A loss cannot be recovered reliably by playing more, and no strategy can remove the risks associated with gambling.

Tools for managing your play

Mirax Casino may offer account features that help you manage gambling activity. Depending on the service and your account, these may include deposit limits, spending or loss limits, time reminders, reality checks, activity statements, cooling-off periods and self-exclusion. Availability, eligibility and conditions may vary, so review the information shown in your account before using a feature.

Set a limit before playing

A limit is most effective when it is selected before gambling begins. Consider setting a daily, weekly or monthly amount that fits comfortably within your entertainment budget. You may also set a time limit or use reminders to check how long you have been playing. A limit should not be increased simply to continue gambling after your planned budget has been used.

Take a cooling-off break

A cooling-off period can give you temporary space from gambling. During a break, do not use gambling accounts, and consider removing gambling applications or saved payment details if this helps you maintain your decision. A short break may be useful after an upsetting result, while a longer break may be more appropriate if gambling is affecting your finances, relationships or wellbeing.

Consider self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a set period or longer. If you choose self-exclusion, follow the instructions available through your account or the relevant service. Do not create another account, use another person’s account or ask someone else to gamble on your behalf during the exclusion period. Self-exclusion can be used alongside professional support.

Limits and breaks are useful tools, but they do not remove all gambling risk. Respect any restriction you have selected and avoid changing it to continue playing beyond what you can afford. If you have difficulty finding or using an account control, use the support options available on the Mirax Casino website.

Recognise signs of gambling harm

Gambling harm can affect anyone, including people who have gambled for a long time without experiencing difficulties. It may involve financial stress, emotional distress, relationship problems, reduced performance at work or study, or a loss of control over time and spending. Recognising warning signs early can make it easier to take practical steps.

Spending more money or time gambling than you intended.
Trying to win back money after a loss.
Increasing stakes because previous amounts no longer feel exciting.
Borrowing money, selling possessions or missing payments because of gambling.
Hiding gambling activity, transactions or losses from family or friends.
Thinking about gambling frequently or feeling restless when trying to stop.
Neglecting work, study, health, relationships or other responsibilities.
Feeling guilt, anxiety, low mood, irritability or stress after gambling.
Attempting to cut back or stop but being unable to maintain the change.
Using gambling to escape problems or manage difficult emotions.
Gambling for longer after deciding to stop.
Returning to gambling soon after a loss, argument or stressful event.

If any of these signs apply to you, stop gambling and speak with someone you trust. A family member, friend, doctor, counsellor or gambling support service can help you understand what is happening and decide what to do next. Asking for help is a sensible and practical step, not something to be embarrassed about.

If gambling is causing immediate financial, emotional or personal danger, seek urgent assistance through appropriate emergency or crisis services in your area. If you are concerned about another person, approach the conversation calmly and focus on the impact you have noticed. Encourage professional support, but avoid lending money or helping the person continue gambling.

Mirax Casino's responsible gaming approach

Mirax Casino aims to provide information and account tools that support informed decisions. Players are expected to provide accurate information, follow the applicable terms and use an account only for themselves. Age and identity checks may apply before an account can be used or certain transactions can be completed. Gambling is not available to people below the applicable legal age.

We may take steps where activity raises responsible gaming, safety, verification or compliance concerns. This may include asking questions, recommending a break, applying an account restriction, limiting access or closing an account where appropriate. Such measures are intended to support safer participation and meet applicable requirements. They may be taken even if a player has not requested a restriction.

You are responsible for keeping your account details secure and monitoring activity on your account. Do not share your login information, payment access or account credentials with another person. If you believe someone else has accessed your account, stop using it and contact Mirax Casino through the support options available on the website.

Getting support

If you are concerned about your gambling, take a break and seek independent help from a qualified gambling counsellor or an Australian support service. You can also speak with a healthcare professional or a trusted person in your life. If you are supporting someone else, professional advice can help you establish appropriate boundaries and find practical assistance.

For account-related questions, use the support channel made available on the Mirax Casino website. The support team can explain available account controls and the general process for requesting a break or restriction. They cannot guarantee winnings, remove gambling risk or provide financial advice. Gambling should remain optional, affordable and enjoyable. If it no longer meets those conditions, stopping is the safest choice.

This information should be read together with the website terms, privacy information and any account-specific notices. Features, eligibility requirements and procedures may change, so check the current information before relying on a particular limit, break or self-exclusion option.