Privacy Policy | Mirax Casino

1. Information we may collect

Mirax Casino collects information that is reasonably necessary to provide online gaming services, maintain account security, meet legal and compliance responsibilities, and respond to player enquiries. The information collected can vary depending on how you use the website and which services you access.

Account and identity information

When you register or update an account, we may handle information such as your name, date of birth, residential details, username, account preferences and contact details. We may also receive information about your responsible gaming settings, account activity and communications with our support team.

Verification information

To verify identity, age, eligibility and account ownership, we may request documents or other information. This can include identity documents, proof of address, payment ownership information and information needed to complete security or compliance checks. Verification material is handled for the purposes for which it was collected and may be reviewed using specialist service providers where appropriate.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details directly. Depending on the payment method, Mirax Casino may receive limited payment information, such as transaction references, payment status or masked account details, rather than complete payment credentials.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and interactions with website features. We may also record information about errors, performance and security events.

Communications and preferences

If you contact us, we may keep a record of the enquiry, the information provided and our response. We may also record your marketing preferences, consent choices and requests relating to privacy or account support.

2. How we use information

Personal information is used only for appropriate business, service, security and compliance purposes. Depending on the circumstances, we may use information to:

Create, operate and maintain your player account.
Provide casino features, process account activity and keep accurate transaction records.
Verify your identity, age, account ownership and eligibility to use the services.
Conduct security, anti-fraud, anti-money laundering and other risk checks.
Process deposits, withdrawals and related payment administration.
Provide customer support, investigate complaints and respond to requests.
Communicate about your account, service updates, security matters and other important information.
Send marketing communications where permitted and where you have provided consent or another valid preference.
Monitor website performance, improve the user experience and develop services.
Identify, prevent and investigate suspected misuse, unauthorised access or unlawful activity.
Meet legal, regulatory, tax, accounting, responsible gaming and other applicable obligations.

Where information is no longer needed for a relevant purpose, it may be deleted, anonymised or securely disposed of, subject to legal, security and operational requirements. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, transaction, payment, security and communications records.

3. Sharing and protecting personal information

Mirax Casino may share relevant information with service providers and professional advisers that help operate the website and support player accounts. These parties may include payment and transaction providers, identity and verification services, technology and hosting providers, security and fraud prevention services, customer support providers, analytics services and professional advisers.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a lawful request, protect the rights and safety of players or others, investigate suspected fraud or misuse, or protect the security and integrity of the services. We do not share more information than is reasonably necessary for the relevant purpose.

Some service providers may process information in countries outside Australia. Where personal information is handled by another organisation, appropriate arrangements and security measures are used according to the circumstances. International processing may be subject to the laws of the country where the information is handled.

Reasonable administrative, technical and organisational measures are used to help protect personal information from unauthorised access, alteration, disclosure, loss or misuse. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should protect their login details, use a secure device and contact support promptly if they suspect unauthorised account activity.

4. Cookies and similar technologies

Mirax Casino may use cookies and similar technologies to make the website work, remember settings, maintain sessions, support security, understand website usage and improve services. Some cookies are necessary for core features, while others may help with analytics, preferences or relevant communications.

Cookies are small files or data elements stored on your device by your browser. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not function correctly or some preferences may not be remembered. Cookie settings can usually be changed at any time, although previously stored cookies may need to be removed separately.

5. Your privacy rights and requests

Subject to applicable requirements and reasonable verification, players may ask about the personal information held about them and how it is used. You may also request that inaccurate or incomplete information be corrected. In some circumstances, you may ask for your personal information to be deleted, although deletion may not be possible where records must be retained for legal, security, dispute resolution, accounting or other legitimate purposes.

You can request access to your data, correction of your data, deletion of your data, or withdrawal of consent to marketing by contacting support@mirax-casino.best. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what you need. We may ask for reasonable information to confirm your identity before responding, helping to protect personal information from unauthorised disclosure.

Withdrawing consent to marketing will not affect the lawfulness of processing that took place before the withdrawal. It may also not stop essential service messages, account notices, security alerts, transaction information or other communications required to administer your account. Marketing preferences can also be updated using the unsubscribe or preference tools included in relevant communications, where available.

We aim to handle privacy requests within a reasonable period. The time and manner of response may depend on the nature of the request, the information involved, identity verification and any retention obligations. If you believe information is inaccurate, please provide the corrected details and supporting context so the records can be reviewed.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page. Players should review the page periodically, particularly before using new features or providing additional information. Continuing to use the website after an update may indicate acceptance of the revised policy where permitted.