Betting Rules

These Betting Rules explain the general principles that apply when you use Mirax Casino to place bets or play casino games. They should be read together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information. By opening an account, depositing funds or placing a bet, you acknowledge that you have read and understood the rules that apply to your activity.

Mirax Casino operates under a Tobique Gaming Commission licence (no. 0000091) and a Curaçao Gaming Authority licence (OGL/2023/176/0095), with SSL encryption applied to all personal and financial data.

General betting conditions

Mirax Casino provides online gambling services for eligible customers in accordance with the rules and requirements that apply to the service. You are responsible for checking that online gambling is permitted in your location before using the website. You must also make sure that you meet all applicable age, identity and eligibility requirements. If you are under the legal gambling age, you must not register, deposit, play or place a bet.

You may only use an account that belongs to you. Account details must be accurate, complete and kept up to date. You must protect your login information and must not allow another person to access or use your account. If you believe that your account details have been compromised, you should stop using the account and follow the available account support or security process.

All bets must be placed through the approved website or other authorised access method. A bet is generally accepted only when it has been recorded by the relevant system. Selecting a game, entering a stake or viewing a bet slip does not necessarily mean that a bet has been accepted. You should check the confirmation shown on screen and review your account history where available.

You must use your own funds and your own account when placing bets.
You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not attempt to interfere with the website, games, payment systems or security controls.
You must not use automated software, bots, scripts or other tools to gain an unfair advantage unless expressly permitted.
You must follow any displayed instructions, game rules, stake conditions and account restrictions that apply to your activity.

Mirax Casino may refuse, cancel, restrict or review a bet where this is necessary to correct an obvious error, address a technical or security issue, meet legal obligations or protect the integrity of the service. Where a particular game or betting product has additional rules, those rules will apply together with these general conditions.

Placing bets and game outcomes

Before confirming a bet, you should carefully check the selected game, wager amount, applicable odds or displayed values and any other information shown to you. Once a bet has been accepted, it may not be changed or cancelled unless the relevant game rules or the service expressly allow this. You should not assume that an error can be corrected after acceptance.

Each game or betting product has an outcome determined by its published rules and the relevant game system. Outcomes are not influenced by previous wins or losses. A losing result does not make a win more likely on the next play, and a winning result does not guarantee a future win. You should set a budget before playing and never chase losses.

Random outcomes and settlement

Where a game uses a random number generator or another approved randomisation process, results are generated according to the operation of that system. The displayed game rules explain how winning combinations, payouts, features and other results are determined. The outcome recorded by the relevant system is used to settle the bet, subject to correction of a proven error or malfunction.

If a game is interrupted, the result may be settled according to the recorded game state and the rules for that product. If no valid result was generated, the bet may be handled in accordance with the applicable game rules and operational procedures. You should not repeatedly refresh, close the browser or submit additional bets when a result is delayed, as this may create confusion about the status of your activity.

Displayed odds, balances, results or other information may occasionally contain an obvious error. An obvious error can include a clear technical, typographical, data or display mistake that a reasonable customer would recognise. Where an obvious error affects a bet, Mirax Casino may correct or void the affected transaction in line with the applicable rules and legal requirements.

Select the game or betting product you wish to use.
Review the applicable rules, stake information and displayed details.
Enter the amount you wish to wager and check the total carefully.
Confirm the bet only when you are satisfied that the details are correct.
Check the confirmation or account history to see whether the bet was recorded.

Balances, payments and disputes

Your account balance is intended to show the funds available for play, subject to pending transactions, verification checks, corrections and any applicable restrictions. You must not place bets using funds that are not available in your account. If a transaction appears to be missing, duplicated or incorrect, you should avoid attempting repeated payments and review the transaction information first.

Deposits and withdrawals may be subject to identity verification, payment checks, security reviews and other lawful requirements. Funds must generally be moved using payment methods that are held in your name or that you are authorised to use. A payment may be delayed, declined, reversed or held while information is reviewed. Processing conditions can vary according to the payment method and circumstances of the account.

Any winnings, refunds or account adjustments are credited according to the applicable game rules, account conditions and payment procedures. Mirax Casino may correct balances or transactions where an error, malfunction, fraudulent activity or unauthorised use has been identified. You should keep records of relevant bet confirmations, transaction references and account communications in case a query needs to be investigated.

Raising a query

If you believe that a bet, result, balance or payment has been processed incorrectly, raise the matter through the available support channel as soon as reasonably possible. Include enough information to help identify the transaction, such as the date, game, amount and any reference displayed in your account. Do not include your password or disclose sensitive security information.

Queries are reviewed using available account records, system logs, game data and payment information. The relevant records may be treated as the primary evidence of the activity, subject to applicable law and the correction of confirmed technical errors. If you are dissatisfied with an outcome, follow the complaint or dispute process described in the Terms and Conditions.

Responsible gambling and account protection

Gambling should be an entertaining activity, not a way to make money or recover financial losses. Only gamble with money you can afford to lose. Before placing bets, consider setting personal limits for time and spending, and take regular breaks. Never gamble when you are affected by alcohol, drugs, strong emotions or financial pressure.

Set a gambling budget and keep it separate from essential household money.
Do not borrow money or sell possessions to fund gambling.
Keep track of deposits, bets, wins and losses rather than relying on memory.
Do not increase stakes simply because you have lost.
Use available account tools, including deposit, spending, activity or session limits where offered.
Take a break or request account closure if gambling is no longer enjoyable or controlled.

You can seek help if gambling is affecting your finances, relationships, work, health or wellbeing. Speaking with a trusted person or an appropriately qualified support service can be a useful first step. If you think you may be gambling beyond your limits, stop playing and use the available responsible gambling options without delay.

Mirax Casino may apply account restrictions, verification measures, temporary suspensions or other controls where required to protect customers, prevent misuse or meet legal and regulatory obligations. You must cooperate with reasonable requests for information. These Betting Rules may be updated from time to time, and the version displayed on the website will apply from the date it is published unless stated otherwise.

If any provision of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Nothing in these rules removes rights or protections that cannot lawfully be excluded. For the complete conditions governing your account and use of the service, please review the Terms and Conditions before playing.